Frequently asked questions
Can I modify or combine my order?
Once an order is placed, it’s sent straight to our fulfillment team to ensure quick processing. This means we can’t modify or combine orders at this time. If you need additional items, feel free to place a new order—we’d love to ship more Smoko joy your way!
Can I cancel my order?
Once an order is placed, it’s sent straight to our fulfillment team to ensure quick processing. This means cancel orders once they are submitted.
To cancel Your order please contact us through the Contact page.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Why was my order cancelled/ refunded?
If your order was cancelled and you received a refund notification from us, it is likely due to item(s) being out of stock before your order was able to process. We sincerely apologize for the inconvenience this may have caused.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Why did I receive the wrong item in my package?
Please contact us through the Contact page and we will help you resolve this issue.
Be sure to leave us Your order number.
What’s the difference between processing time and shipping/transit time?
Processing Time is the time it takes our fulfillment center to pack your order before handing it to the mail carrier.
Shipping/Transit Time is the time it takes the carrier (DHL, FedEx, UPS, etc) to get your package from our fulfillment center to your shipping address.
Will I get a tracking number for my package?
Absolutely! As soon as we ship your order, we’ll email you a shipping confirmation with your tracking info. You can also track your order on your account page. Heads up: it might take up to 24 hours for the tracking to update.
Oops! Can I change my address?
We process orders quickly to get them out the door ASAP. Unfortunately, this means we’re unable to change the shipping address once your order is placed. We recommend contacting the carrier directly to assist with this issue. Double-check your address thoroughly before completing your order to avoid any hiccups!
What if I entered the wrong address and it was already shipped?
If your order has already shipped, we can’t change the address and recommend reaching out to the carrier to request an address change. To avoid this, please double-check your shipping details before placing your order. If the package is returned to us due to an incorrect address, we can resend it for extra reshipment fee.